Last updated: February 2026. This Refund Policy describes how Villagers Tech (“we”, “us”, “our”) handles refund requests for our development and staffing services. Specific engagements may be governed by separate agreements that override or supplement this policy where stated.
This policy applies to fees paid to Villagers Tech for services such as app development, web development, backend development, staffing, placement, and related consulting. Refund eligibility and process may vary by service type and the terms of your individual contract or statement of work.
We aim to deliver services as agreed and to resolve any issues fairly. Refunds may be considered where we have not met our agreed obligations, where a service has been cancelled in accordance with the contract, or in other circumstances as set out in your agreement or in this policy.
For fixed-scope development projects, refund eligibility is typically defined in your project agreement or statement of work. Partial refunds or credits may be considered for undelivered milestones if the engagement is terminated early by mutual agreement or in line with the contract. Time-and-materials work is generally not refundable for time already spent and documented.
For staffing, contract hiring, or placement services, refund or replacement terms—including any guarantee period—are usually set out in your placement or staffing agreement. Requests for refunds or replacements should be made in writing within the period and in the manner specified in that agreement.
To request a refund, please contact us in writing by email or post using the contact details in the “Contact us” section at the end of this page. Include your name, the service or project concerned, the amount paid (or relevant invoice reference), and the reason for your request. We will review your request and respond within a reasonable time, typically within 15 (fifteen) business days.
If a refund is approved, we will process it using the same method of payment used for the original transaction, unless otherwise agreed. Processing may take 7–14 business days (or longer depending on your bank or payment provider) after our approval.
The following are generally non-refundable unless otherwise required by law or expressly agreed in writing: (a) fees for work already completed and accepted; (b) third-party costs (e.g. licenses, hosting) already incurred on your behalf; (c) fees that your contract or statement of work states are non-refundable.
If you are not satisfied with our response to a refund request, you may refer the matter as set out in your contract or contact us to discuss escalation. Our Terms of Service apply to the use of our website and services, including the governing law and dispute resolution provisions.
We may update this Refund Policy from time to time. The “Last updated” date at the top will reflect the latest version. Changes will not affect refund requests submitted before the change, to the extent permitted by law.
For refund requests or questions about this policy, please contact us:
You can also use our Contact page to get in touch.